You Make the Call: 3 Advantages of Cloud-Based Phone Systems

Technology Blog

Telephone communication has evolved rapidly in keeping with the advancements of technology. Businesses have had to make significant strides to maintain a steady pace with these developments, particularly when it comes to maintaining regular contact with customers, suppliers and coworkers.

If you've been considering an upgrade for your phone system and want something that will easily scale in response to business growth, consider the benefits of upgrading to a cloud-based telephone system. Here are several benefits your company can reap from this type of system.


An increasing number of businesses are finding that their most efficient operations come from a combination of mobile, virtual and local staff. If your business has remote workers and travelers, cloud-based phone systems give you a way to connect everyone seamlessly. Cloud-based telephone platforms allow your staff to receive and make phone calls through your primary business line even from their home office or using their smartphone.


A cloud-based phone system provides you with the flexibility to direct your incoming calls however you wish. If you want your front office staff to be free for walk-in customers or you want to prevent the incessant ringing telephone sound in your main entrance, you can configure your incoming call system to direct calls to specific lines in your customer service department before defaulting to your front desk staff, which will free up your reception personnel to focus on customers.

Most cloud-based phone systems will even include web-based support for you to manage voice mailbox greetings, inbound attendant menus and other similar recordings.


Most every business aims to grow, but with that growth comes the headaches of having to add additional phone lines and other features for new staff. With a cloud-based system, you can scale your available extensions to meet your current staffing needs and then adjust it accordingly as you grow. You won't need to hire a telecommunications specialist to run the wiring for new phone outlets. Instead, you can just add another extension based on the existing infrastructure.

Any commercial telephone system is a major investment, and you want to be sure that you're getting what you need. With a cloud-based telephone system, you'll get many benefits that you can't necessarily receive from a traditional phone system without additional features.

Before you make the decision to install any phone system in your office, you should take time to talk with a specialist who can help you evaluate your company's needs objectively to ensure that a cloud-based system is right for you.


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